Write to us.
There is no ticket system and no chatbot: a person reads every message. Fill this in and your mail app opens with the message already written — you send it yourself, so nothing about you passes through this website.
If the button does nothing
Some browsers — and most desktop machines without a mail app configured — cannot open a draft for you. In that case write to us directly at support@tierce.app. It is the same inbox, read by the same person.
Before you write, two things that answer most messages
- Your dreams are on your phone, not on our servers. We cannot recover, read or restore them — there is no copy anywhere else. If you lost a phone and had the encrypted iCloud backup switched on, restoring it needs the passphrase you chose; without it the backup stays unreadable for ever, for us as much as for you.
- Subscriptions are handled by Apple. Cancellations and refunds go through your Apple account — Settings ▸ your name ▸ Subscriptions on the phone, or reportaproblem.apple.com for a refund. We can help you understand a charge, but only Apple can undo one.
If it is about a subscription, send your support code
In the app, under Settings ▸ Write to us, there is a line called support code. Press and hold it to copy it, and paste it into your message. It is a random string that says nothing about you — the app never adds it to anything by itself, which is why it has to be you who sends it — and it is the only thing that lets us find your subscription among everybody else's. Without it, a message about a charge is one we can sympathise with and not act on.
Other addresses
For privacy requests and your rights under the GDPR, write to privacy@tierce.app — those are handled under the privacy policy. For anything else at all, including press and partnerships, hello@tierce.app.